Refund Policy

Understanding your rights and our commitment to fair refund practices

Refund Eligibility

At lytheronaviqe, we understand that sometimes circumstances change. Our refund policy is designed to be fair while maintaining the quality of our budget negotiation education programs.

You may be eligible for a refund if you meet the following criteria within the specified timeframes. We've structured our policy to accommodate genuine needs while ensuring program integrity.

                     Important: All refund requests
                     must be submitted in writing through our
                     official channels. Verbal requests or informal
                     communications cannot be processed for legal and
                     administrative reasons.
                  

Refund Timeframes

Within 14 Days of Purchase

Full refund available for any reason. Simply contact our support team with your enrollment details and reason for withdrawal.

15-30 Days After Purchase

Partial refund (75% of course fee) available if you haven't accessed more than 25% of course materials. Documentation of circumstances may be required.

Beyond 30 Days

Refunds considered on case-by-case basis for exceptional circumstances such as medical emergencies or significant life changes with appropriate documentation.

Refund Processing Details

Payment Method	Processing Time	Additional Information
Credit Card	3-5 business days	Refund appears as credit on next statement
Debit Card	5-7 business days	Direct return to original account
Bank Transfer	7-10 business days	Requires account verification details
PayPal	2-3 business days	Automatic processing to original PayPal account

Processing Note: Refund processing begins once we receive and verify your written request. During peak periods (January-March and September-October), processing may take an additional 2-3 business days.

Special Circumstances

We recognize that life brings unexpected challenges. In cases involving serious illness, family emergencies, job loss, or other significant hardships, we may extend our standard refund timeframes.

For international students facing visa issues or travel restrictions, special consideration is given with appropriate documentation from relevant authorities. We aim to work with you to find a solution that's fair for everyone involved.

Military personnel receiving deployment orders or experiencing significant duty changes may qualify for extended refund consideration beyond our standard timeframes.

How to Request a Refund

To request a refund, please email us at info@lytheronaviqe.sbs with "Refund Request" in the subject line. Include your full name, enrollment details, original payment method, and a brief explanation of your circumstances.

Our team typically responds to refund requests within 2 business days. We may request additional information or documentation depending on your specific situation and the timeframe of your request.

Once approved, you'll receive a confirmation email with expected processing timelines and any additional steps required on your part.

Questions About Refunds?

Email: info@lytheronaviqe.sbs

Phone: +61408823079

Address: 10 McPherson St, Reservoir VIC 3073, Australia

Our customer support team is available Monday-Friday, 9 AM-5 PM AEST to assist with your refund inquiries.